Freightliner Northwest is currently seeking an experienced Branch Manager for our location in Yakima, WA (formerly Freedom Truck Centers).
The Branch Manager is responsible for daily branch management of assigned location, including: cost controls, building vendor/customer sales base, customer satisfaction and problem resolution. Direct responsibility for the Service Department. Leads and coordinates the service activities of mechanics with a heavy focus on superior customer service, overall department efficiency and profitability.
Direct and oversee day-to-day operations of assigned location. Perform annual performance reviews and determines compensation increases for branch Service and Admin employees. Monitor staff work levels and review work performance regularly with employees. Promote corporate vision, mission, and values of the organization. Facilitate ongoing meetings with staff; addressing issues related to departmental operations. Maintain a departmental company team attitude with all employees; with a heavy emphasis on service. Maintain exceptional customer satisfaction culture and initiatives, addressing customer complaints as needed. Identify branch strengths and develop action plans to streamline processes and implement ways to improve efficiency and quality. Assist with departmental planning and monthly, quarterly and yearly goals. Develop and maintain branch/departmental budget. Effectively communicate business goals, provide resources and direction, and ensure goals are met. Resolve employee and work group problems. Ensure Team Supervisors work effectively with their employees and are capable of creating a highly engaged workforce. Monitor service levels to ensure the overall goals of the organization are being made and take corrective measures where needed. Determine schedules, sequences and assignments for work activities, based on work priority, quantity of equipment and skill of personnel. Develop and administer staff training schedules to meet organizational goals and company’s dealer agreement. Develop shop policies and procedures and communicate with shop personnel to assure compliance. Promote and manage safety at branch location. Ensures employees, vendors, and customers have a safe work environment. Develops, adheres to and manages all applicable safety policies, procedures and standards. Investigate safety-related accidents and injuries, prepare reports of findings and take corrective measure where needed. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. Provide regular department updates and requested reports to leadership team. Other duties as assigned. Additional Information
Physical Demands: Requires sitting, typing, 10-key, walking, and some stairs. Occasional boxing and lifting. Ability to climb around and into heavy duty vehicles. Environmental Demands: Indoors with occasional outdoor duties. Shop environment with expected noise and odors. Hours: Primarily required to work forty hours a week Monday through Friday. Freightliner Northwest operates 24/7 facilities and off-hour shifts may be required occasionally or for special events.
Experience: 3 years management experience; preferable in dealership environment. 4 years repair shop experience as technician and 2 years of service department supervisory or shop foreman experience. Experience in business and management; principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods and coordination of people and resources. Must have strong leadership capabilities and the ability make and maintain a strong team atmosphere that is solely focused on building the business with quality service. Superior customer relations and problem solving skills are required for this position. Candidate must have technical background and be capable of communicating with technicians and customers regarding repairs on heavy and medium duty trucks.
Skills: Demonstrated ability to lead and motivate others, service focused, business-minded, strong in written and verbal good communications, strong PC skills, (i.e. Microsoft Excel, Word and PowerPoint, analytical and able to identify and work through root cause issues, initiative, must be familiar with industry environmental issues, demonstrated ability to run a safety program, some knowledge of accounts receivable a plus, must display integrity and conduct oneself with a strong sense of ethics and experience managing employee relations matters. Proven background in providing quality customer service. Excellent communicator (written and verbal), able to lead and motivate others, strong in conflict resolution, must be comfortable with computers. Able to work in fast paced, high stress environment. Valid driver’s license required.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities.
Built upon a 30 year history of helping customers satisfy their transportation needs, Freightliner Northwest is an expanded network of dealerships with multiple locations throughout Washington and Oregon. As a full-service Freightliner, Western Star, Fuso, Wilson Trailer, Reitnouer Aluminum Trailer dealership family, we can sell, finance, insure and service commercial trucks for medium and heavy d...uty applications.
Our experienced staff of factory-trained, certified technicians, can handle the most complex service issues to decrease customer downtime and get them back on the road. We also offer several body shops staffed with experienced, competent, certified technicians who are able to address repair issues for all makes and models of medium and heavy duty vehicles. Elite service doesn’t stop there, our knowledgeable financial staff offer expert loan and insurance advice when customers are ready to purchase.
We strive to go beyond customer expectation with the same high quality level of service across our network of dealerships. We take pride in the quality service we provide and we are committed to caring for our customers across the Pacific Northwest. With locations off every major northwest highway, all roads lead to Freightliner Northwest.