Benefits and Compensation
•Health, and dental insurance;
•Paid time off;
•9 Paid holidays;
•401(k) with generous company match
Snowflake Transportation, one of the leading trucking companies in western New York is looking to hire a skilled Fleet Maintenance Service Manager that is responsible for leading a team of Technicians and Mechanics in our preventive maintenance repair program, including heavy duty Trucks, Dump Trailer, Flatbeds, Tanker Trailer, & Vans Trailers to ensure a safe and efficient fleet.
Responsible for work analysis, planning and scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
Ensures all warranty policies and procedures are executed
Responsible for unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
Responsible for conducting yard checks to ensure proper work scheduling and prioritization
Provides management, training and development of all personnel assigned
Supervises all mechanics and manages hours worked and schedules
Assists with hiring, training, managing and motivating fleet team to support the shop facility
Responsible for customer relationship management to include issue resolutions, customer satisfaction, as well as ensuring vehicle uptime
Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns, and vehicle status updates. This includes coordination and scheduling of third-party vendors for equipment installations and/or repairs
Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining standards in all relevant shop areas of responsibility
Evaluates needs and makes recommendation for shop tooling and equipment requirements. This includes uniforms, parts inventory, tire program, oil, and gas.
Collects, reviews, and addresses all issues on a driver’s vehicle inspection reports
Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work
Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to others
Ensure Cleanliness and quality of repair for all maintained vehicles and yard organizational and cleanliness
Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
Conduct fleet evaluations to ensure maintenance standards are met and is in compliance with OSHA and DOT regulations
Accountable of an operational budget and financial tracking of all expenditures for fleet location and facility. Responsible for ensuring shift/shop delivers against budget without sacrificing quality, safety, or customer satisfaction
Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation
Analyzes and tracks costs and expenses
Performs other duties as assigned
Skills and Abilities
Ability to lead by example and foster collaboration within the workplace and with the highest integrity, professionalism, and respect
Strong organizational and good verbal communication skills. Fluent in English, both oral and written. (Bi-lingual: English/Spanish is a plus)
Knowledge of OSHA and DOT regulations
Strong vehicle diagnostics/repair knowledge
Microsoft Office intermediate preferred
Experience with a Shop Management System preferred
Must be able to multi-task in a fast-paced environment, maintaining the ability to change, adapt, and be flexible in all areas of responsibility
Associate’ degree or vocational/tech program with three (3) years progressive experience in fleet management, within a maintenance operations environment; or combination of education and experience with demonstrated success in previous roles
Class A license or CDL required
Maintenance, repair, and technical experience to include heavy-duty repair and maintenance of trucks and equipment in a shop environment required
Supervisory experience preferred
In the course physical work may include bending, stooping, crouching, or other physical activity.
Lifting of various objects and tools up to 40lbs.
May be required to commit to long hours of work when necessary to reach goals and/or deadlines, including works on the weekends and holidays to meet deadlines.
Snowflake Transportation is one of the leading trucking companies in western New York, servicing areas to include New York, northern Pennsylvania, eastern Ohio, and western Massachusetts. For over a decade, we have been dedicated to providing the highest quality of service and unmatched reliability to our customers. We have relied on our superior fleet of trucks, trailers, and employees to drive our company forward.
Our services and fleet consist of bulk dump services, flat bed, tanker, and dry van transportation.